Why outsourcing SEO helps SaaS firms improve retention through knowledge-base optimization The SaaS retention challenge
In the SaaS world, acquiring new customers is only half the battle. The true measure of growth lies in customer retention. Users who struggle to find answers or navigate support content often churn, no matter how strong the product is. This is where a well-structured, search-optimized knowledge base becomes mission-critical.
Why knowledge-base SEO matters
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