How does an ISO 20000-1 Certification Body Evaluate Your IT Service Management Processes? The international standard of IT Service Management (ITSM) is called ISO 20000-1. It is surely that organizations provide consistent, reliable, and customer-oriented IT services. In order to become certified, an ISO 20000-1 certification body conducts an in-depth assessment of your ITSM processes to check whether they comply with the demands of the standard. Knowledge of how this evaluation can...
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