Zeals Inc., a leader in conversational commerce solutions, has launched an AI-powered service agent for Duncan Co., Ltd., available through Japan’s widely used LINE messaging app. The new chatbot is designed to enhance customer service and engagement through natural, interactive conversations.

💬 Smarter Customer Interaction on LINE
The AI agent offers:

  • 🤖 24/7 automated customer support for product inquiries and FAQs

  • 📦 Order tracking, store information, and personalized assistance

  • 🧠 Continuous learning to improve accuracy and relevance over time

📱 Bridging Retail and Conversational Commerce
By integrating with LINE, Duncan gains:

  • 🚀 Direct access to millions of users within Japan’s favorite messaging app

  • 📈 Higher engagement through real-time, user-friendly chat experiences

  • 🛍️ Improved conversion and customer satisfaction via fast, helpful responses

💬 Executive Commentary
A Zeals Inc. spokesperson said:
"This launch represents the next step in transforming customer communication—making it more conversational, convenient, and AI-powered."

👉 Read the full analysis at- Zeals Inc Launches AI Service Agent for Duncan via LINE

 

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